OCONUS Field Service Representative III

Job Locations AF-Bagram
ID
2020-1079
Category
Other
Type
Full-Time (40HR)

Overview

Veteran Corps of America, an INTERFUZE company, largely staffed by military veterans, provides equipment, training, and technical support to first responders, law enforcement and military personnel around the globe. The mission of Veteran Corps is absolute dedication to exceeding the needs of our customers through intelligent, proactive customer service and commitment to excellence in all of our partnerships.

Responsibilities

Veteran Corps is currently seeking well qualified candidates to perform the following:

  • Provide NIIS installation, troubleshooting, repair, PMCS/QC, asset validation and operator training services to include, but not limited to, operation, overhaul, and maintenance equipment, applying knowledge and OEM specifications
  • Conduct monthly PMCS and monthly Quality Control (QC) site visits for all NIIS variants
  • Conduct investigations to determine source of technical problems
  • Evaluate results of investigations and recommends corrective action to customer
  • Oversee and perform mechanical and structural repairs
  • Perform all operational tests, inspections, removals, replacements, updates, reinstallations or evacuations of defective hardware or software, and retest operational capability
  • Compile technical data pertaining to changes and improvements
  • Update COLTS as required
  • Qualify as trainers that can provide operator and sustainment training for military, civilian, and Contractor personnel
  • Provide New Equipment Training (NET), sustainment training and displaced equipment training for the individual, crew, and maintenance through initial, formal and informal on the job training and sustainment proficiency training

  • Direct interface with customer, and the ability to oversee and advice Level 1 & 2 FSRs

  • Cross train Level 1 & 2 FSRs on all variants of NIIS equipment with the intent of being focused on a specialty type of system and general knowledge on all other types of systems

Qualifications

Basic Qualifications (Required Skills/Experience):

  •  AA/AS degree
  •  Minimum of 10 years related experience with previous field service rep experience
  • Candidate must be able to work independently and communicate professionally with the customer

  • Possess excellent analytical and organizational skills

  • Demonstrate ability to manage multiple projects on tight deadlines and to prioritize appropriately

  • Demonstrate the ability to work collaboratively to achieve objectives; Possess a solid track record of delivering excellent customer service.

This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.   Veteran Corps of America, a subsidiary of INTERFUZE Corporation, is an Affirmative Action/Equal Opportunity Employer and operates in a Drug-Free Workplace.

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