Network Operations Center (NOC) Engineer

Job Locations US-OR-Hillsboro | US-MS-Vicksburg
ID
2020-1153
Category
Engineering
Type
Full-Time (40HR)

Overview

INTERFUZE was conceived and created to be a model for service excellence, both to customers and our staff. With a vision to be the partner of choice for government services, we have experienced rapid growth and expansion of our capability offerings. 

Responsibilities

The Engineer will be part of 24x7 Network Operations Center (NOC) team of network engineers of various skill sets and experience that provide network monitoring, engineering, and orchestration of outage and issue resolution as well as the daily operation of a NOC.  The engineer is responsible for troubleshooting, escalating issues and orchestrating their resolution. The NOC engineer is also in charge of communicating status of Trackable Network Events to stakeholder following the established communication plan. The engineer will work with senior engineer and other tiers to draft and update relevant SOPs.

In this role you will:

  • Monitor Network for Incidents
  • Troubleshoot network incident, create and document ticket with findings
  • Triage tickets and escalate to proper team
  • In case of significant network outage initiate remediation protocol as documented in SOP, open conference bridge and invite stakeholders to participate in the resolution of the outage
  • Create and update SOPs documents
  • Create and update diagrams for network topologies
  • Prepare other documentation and presentation materials as needed
  • Attend stakeholders meetings and create meeting minutes and action items and follow through
  • Implement network SOP according to plan and collect artifacts
  • Carry out other work as directed by senior members of the team
  • Research industry best practices and make recommendations
  • Use tools like Support Service Now, Monolith and Network Node Manager to conduct monitoring, troubleshooting and documenting issues in an incidence ticket
  • Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs
  • Monitor the network via Monolith and other tools and take appropriate action based on alerts and severity levels
  • Be a team player in helping and supporting other team members and NIH
  • Communicate succinctly in both oral, and written communications to peers and Senior Leadership

Qualifications

Basic Qualifications (Required Skills/Experience):

  • Bachelor’s Degree in IT, Computer Science or Electrical Engineering (2-4 years of additional related experience will be considered in lieu of a degree)
  • Minimum of 5 years' related experience
  • Must hold Cisco CCNA or CCNP certification
  • Must hold current DOD 8570 IAT III certification (Security+ or equivalent)
  • Possess previous experience operating in a 24x7 NOC environment, preferably in a lead position.  
  • Familiar with ITIL/ITSM processes
  • Experience performing Cisco appliance configurations, maintenance and troubleshooting
  • Supports standard work hours, 8:00-5:00 Central, with willingness to work evenings, holidays and weekends, and participate in a rotating on-call schedule.
  • Active DoD Secret Clearance

MUST HAVE at minimum the following skills and expertise as listed below:

  • Cisco Routers - (1700-7600 series)
  • Cisco ASRs (1000,9000)
  • Cisco Nexus Switches - (1000-7000 Series)
  • Cisco Catalyst Switches - (1900-6500 series)

Preferred Qualifications 

  • Large IT environment a plus.

This position requires the ability to obtain a US Security Clearance at the Secret Level for which the US Government requires US Citizenship.   INTERFUZE is an Affirmative Action/Equal Opportunity Employer and operates in a Drug-Free Workplace.

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